Shipping policy

Thank you for shopping with MOLAI YOUNG YEN. As a trusted fashion apparel retailer, we uphold rigorous order fulfillment and shipping standards for every customer purchase. Our core dedication is to accurately process all clothing orders, safeguard product quality through thoughtful packaging solutions, and deliver every apparel piece safely and efficiently within standard logistics timeframes.

1. Order Processing Procedures

Following successful order confirmation, all apparel orders will undergo thorough quality checks, item sorting and secure packaging within 1-3 business days, excluding weekends and national public holidays. Processing timelines may be slightly prolonged during high-traffic promotional seasons with elevated order volumes. Our team will issue formal notifications to customers in the event of any notable shipping delays.

2. Shipping Fee Arrangements

Shipping costs for all clothing orders are dynamically calculated based on order weight, item quantity and designated delivery location. All final logistics fees will be clearly displayed on the checkout interface prior to payment completion, ensuring complete pricing transparency for every transaction.

3. Standard Shipping Time Estimation

Estimated delivery times:

Standard Shipping: 15 business days

All listed delivery durations serve solely as reference estimates and are not guaranteed arrival dates. Actual parcel delivery speeds may fluctuate due to courier service disruptions, customs clearance procedures, adverse weather conditions, global logistical restrictions and regional holiday schedules.

4. Shipment Notification and Tracking Access

Once your clothing order is officially dispatched from our warehouse, you will receive an automated shipment confirmation email containing valid tracking details for your parcel.

Real-time tracking statuses and logistics update data will typically be activated and accessible for customer self-monitoring within 24-48 hours after the shipping carrier completes parcel collection and system synchronization.

5. Delivery Address Accountability Rules

Customers are solely responsible for verifying full accuracy and completeness of their shipping address information during checkout. MOLAI YOUNG YEN accepts no liability for misdelivered, lost or returned parcels resulting from incorrect or incomplete customer-provided address details. Any shipments returned due to address errors will incur additional reshipping fees covered exclusively by the buyer.

6. In-Transit Loss and Damage Resolution Process

If your apparel parcel is lost during cross-border transit, please reach out to our support team within 7 days of your expected delivery date to initiate a logistics investigation. For orders received with damaged garments or compromised packaging due to transit issues, please submit a support request within 48 hours of delivery and attach clear photos of damaged items and packaging. We will review your case thoroughly and provide prompt, practical solutions.

7. Apparel Care Guidelines and Liability Exclusion

Each clothing product is equipped with exclusive care instructions outlining proper wearing, cleaning, drying and daily maintenance methods. All apparel must be maintained in strict accordance with official guidelines. MOLAI YOUNG YEN is not liable for fabric damage, fading, shrinkage or garment deformation caused by improper maintenance, unauthorized alterations or customer misuse of products.

8. International Customs Terms and Support Contact Details

International apparel shipments may be subject to import duties, customs taxes and clearance fees based on local regulatory policies of destination countries. All such supplementary charges are the exclusive responsibility of customers and are not included in product prices or standard shipping expenses.

For any inquiries regarding this Shipping Policy and your order logistics status, please contact our professional customer support team via the official details below:

Trade Name: MOLAI YOUNG YEN

Phone number: +64 29 610 1091

Email: contact@molaimode.shop

Physical address: 76 Edinburgh Street, Spreydon, Canterbury, Christchurch 8024, New Zealand